Analysis and Recommendation Case Study Example | Topics and Well Written Essays - 500 words

Analysis and Recommendation - Case Study Example Some of these technological projects include the use of automated sales system, automated payment system and modern social relation management. 1. There should be a centralized information technology system that ensures that individual sales personals and stores do not keep different information. This recommendation would have to start with the networking of the information technology systems that exists in individual stores. 2. In order to increase the trust of customers for the future sustainability of the company, customers need to be brought closer to the company. It is therefore recommended that the company develops an effective customer relationship management plan that will be focused on the use of new media to attract existing and new customers closer to the company. 3. As SUH is about to change its sales trend and pattern from purchase to rentals, it is highly recommended that all staff on the sales support department be taken through a comprehensive in-service training that will bring the staff up to date with the new trend to take off. The absence of such a training process will affect the work output of staff for the new changes in a negative way because they will not be very much abreast with the new system. The technology solution that will be suggested for the improvement of customer relationship management in the company is the use of customer social network. This is a very simple but highly powerful technological tool and system that can be used to improvement the customer relationship that exists between a company and its customers. Sight must not be lost of the fact that customers are the lifeline to every company and that the survival of every company depends largely on customers. For this reason, any programs that put customers first must highly be appreciated. Customer social network makes use of the new

Identifying Characteristics of Gifted Children Essay

Identifying Characteristics of Gifted Children - Essay Example There has been a debate regarding nurturing and dealing with gifted children with normal children, and one can observe mix responses of experts and nonprofessionals. Still, experts believe that it is very imperative that parents identify particular characteristics in their gifted children, as their ignorance or avoidance may result in adverse outcomes, and in other words, it is very important that gifted children should receive proper guidance or path to utilize their skills, an absence of a platform may result in inappropriate usage. Analysis has indicated that gifted children usually have the ability to carry out any creative task like a professional artist, for instance, they can create paintings at the age of eight without any professional training. There have been few instances of gifted children reading professionally at the age of three or four. Particularly, experts believe, â€Å"Gifted children interpret life differently from others† (Distin, pp. 22-23). In this rega rd, it is essential that parents and teachers play a significant role in identifying different perceptions and skills of gifted children, and at the same time, they appreciate their different skills and perspectives (Distin, pp. 22-23). ... l that is very uncommon in gifted children, there is a possibility that the same child will be doing something exceptional at home or somewhere else, and here, one requires efforts of parents and teachers to identify their skills and extraordinary talent. In addition, a majority of studies have recognized higher retaining power of gifted children that is one of the major reasons for their exceptional achievements on academic, as well as non-academic levels. On one hand, gifted children have a higher IQ level; on the other hand, experts and psychologists have always found gifted children to be highly sensitive, and thus, parents and teachers should stay ready to expect adult behavior at one time and a little crying child at the next minute. In this regard, one can go for dealing with gifted children along with normal children; however, once again it will be a tiring experience and will require a huge amount of efforts. Moreover, gifted children’s needs would not be in any diffe rent from that of normal children; however, case studies have identified a few problems and issues with the gifted children. For instance, gifted children will need a higher amount of care and consideration in terms of their emotional development (Distin, pp. 157). In addition, most of the gifted children show impatient characteristics, as they are always full of ideas. However, they expect same abilities from others and when they do not get similar responses; it results in impatience and irresistible behaviors at times that can be troublesome. Another important thing to consider while dealing with gifted children is their resistance against directions.

Strategy implementation Essay Example | Topics and Well Written Essays - 1750 words

Strategy implementation - Essay Example In Andrews’ definition, there appears to be a clear division between strategy formulation and its implementation. It is at the implementation stage that resource allocation becomes crucial. This is in keeping with the classical or planned model of thinking about strategy. In the more recent, process, or resource-based view (RBV) of strategy, when speaking of the competitive advantage of a firm, scholars stress the importance of ‘resources’ and ‘capabilities’ available to it (Amit and Shoemaker 1993). It is commonsensical to argue that the strategy implementation of an enterprise is predicated on the availability (’command’) of resources and capabilities of the firm. Resources are held to be available business-wide, while capabilities are the skills and abilities developed within and specific to the firm. Resources alone therefore, are not in themselves sufficient to gain a ’sustainable competitive advantage’ for a firm. Cap abilities, often in the form of patents, and expertise developed in-house, and not easily replicated by outsiders, are equally, if not more important. It is too simplistic to separate strategy implementation from strategy formulation, since a strategy has to be adaptive and evolving, while keeping at the forefront the ends and goals that need to be met for the business to remain viable. Barney (1991), supported by a number of other researchers, claimed that a firm’s key resources needed optimally to conform to the following criteria.

Academic freedom Essay Example for Free

Academic freedom Essay The playgrounds of any public school in the United States today abound with children from different races. African-Americans, Asians, Latin Americans and Caucasians all populate the diversity rich public school system of America today. Classrooms are filled with different opinions regarding the different races and beliefs (Faegin O’Brien 203). The lunchrooms are full of children all races rubbing elbows with each other without regard for whatever differences in appearances they may have or for whatever the color of their skin may be. This same diversity parallels the situation in today’s world. With all these differences in race, nationality and beliefs, one will be hard pressed to find people who do not feel strongly for or against these differences. While there are rules against the practice of beliefs or convictions, there is no limitation on the right to believe. In relation to this, Universities must not be allowed to banned hate speech as such is against the Freedom of Speech as enshrined in the United States Constitution. See more: Homelessness as a social problem Essay In order to arrive at a better understanding of the issue, there must be a discussion of the Freedom of Speech, particularly in the academic environment. Freedom of Speech has historically been used as a tool of the people to prevent the suppression of their rights by voicing out their opinions. The United States Constitution, and other constitutions for that matter, holds one’s freedom to information in the highest regard (Holmes 198). One will be hard-pressed to find a constitution that does not guarantee this fundamental right. One must also be remember at this point that with every right comes a corresponding responsibility. There is no right so absolute that it oppresses the right of other individuals as well (Holmes 198). In line with this, it must be remembered that the freedom of speech, as a tool against oppression, must be exercised responsibly because of it may also lead to the suppression of the rights of others. In furthering the Civil Rights movements, the Freedom of Speech has proved to be crucial to its success. Without the Freedom of Speech, it is arguable that most of the social legislation that is in effect today would be present (Holmes 198). The power of the Freedom of Speech, in the context of protecting one’s civil and constitutional rights, is that it allows people to bring the attention of the public to their grievances in an attempt to provide a solution to the problem (Holmes 197). The United States Constitution, and other constitutions for that matter, holds one’s freedom of speech in the highest regard. One will be hard-pressed to find a constitution that does not guarantee these fundamental rights. One must also be remember at this point that with every right comes a corresponding responsibility. There is no right so absolute that it oppresses the right of other individuals as well. There are exceptions to this rule such as the secrecy of military information, national secrets, trade secrets, and certain information offensive to the public. These exceptions constitute the reasonable restraints on one’s freedom and under the last category fall the information that is being suppressed from minors in public libraries. As such, the means employed is not an undue restraint but rather a reasonable means to maintain one’s constitutional liberties. This means that while there exists the right to speech, there is a need for certain limitations to exist as well. In the context of the right of Universities to ban hate speech, it must be remembered that while the United States Constitution also grants Academic Freedom, it must not run contrary to the Freedom of Speech. Hate Speech is one of the expressions of speech that is constitutionally protected. As the United States Supreme Court has held in several cases, there is a public interest that must be protected. Individuals must be allowed and cannot be unduly restricted with regard their right to Free Speech. The important issue here is the fact that while such speech may be regarded as offensive it does not contravene the constitution unless such speech is made with the intent to create an uprising or lead to overt acts of hate. Therefore, Universities cannot ban hate speech arbitrarily since this is contrary to the Constitution and such right is protected under certain circumstances. A very integral part of the education process lies in learning to interact with other races and nationalities, especially in the United States which is considered as a melting pot for all cultures and races all over the world. The sad reality is that most Americans are brought up in relative isolation from other races and cultures and only in college does such exposure occur. This leads to undesirable consequences such as the creation of strong stereotypes and racial biases (Richey 204). A restriction on the right of people to free speech only serves to widen this bridge between races. While it is true that hate speech may be offensive, it also serves to educate and enlighten people. Expression is an integral part of learning and as such it must not be stifled at the cost of depriving students not only the chance to speak their minds but also to deal with the real world and cultural differences on a more mature level. Freedom of Speech is a constitutionally guaranteed right. It protects the right of every person to speak his mind with regard to any issue at all even if it is critical of a certain class or even the government. The only limitation, as previously highlighted, is that it must be exercised within the rights of other people meaning that it is constitutional as long as it does not impair the rights of other people. Everyone, therefore, regardless of creed, color or belief may exercise his or her right to Freedom of Speech (Reeve 206) and no university can be allowed to curtail this constitutionally protected right. References: Amar, A. (2000) The Bill of Rights: Creation and Reconstruction Yale University Press; New Ed edition. 432 pg Amar, A. (1992) The Bill of Rights and the Fourteenth Amendment Yale Law Journal The Yale Law Journal Company, Inc Smith, G. (1999) Reconstruction or Reaffirmation? Review of â€Å"The Bill of Rights: Creation and Reconstruction† George Mason University. Virginia Spaeth, H J. and Smith, E. (1991). HarperCollins College Outline: The Constitution of the United States (13th ed. ). New York: HarperCollins. The Federalist with Letters of Brutus, edited by Terence Ball, Cambridge Texts in the History of Political Thought, pgs 447-453.

Holyrood Project Case Study

Holyrood Project Case Study ABSTRACT: The need to adequately implement a project successfully with the required Project Management indices has ensured that project managers are continuously seeking ways of ensuring that projects meet and satisfies customers cravings. A project is said to be successful if it is implemented with an efficient and effective cost, quality and time management approach thereby meeting customers expectation; it is a failure when it fails to met these set objectives. The Holyrood -Scotland Parliamentary Building project management approach is critically analysed in a post mortem approach in this paper with a view to discussing how each of the stages in the project lifecycle culminated in the failure of the project to meeting certain criteria of an effective project. INTRODUCTION The Holyrood: A project of the Scottish government which was undertaken to provide a magnificent structure for the use of the Scottish Parliament. The advent of the Devolution proposal in 1979 gave rise initially to the project, however, the project became main-stream in 1998. The project became a key issue for the stakeholders due to key project management controls. A successful project is judged to be efficient, cost effective, quality, on time, and meet customers satisfaction. An appraisal of the Holyrood project indicated that some of these indices were not achieved especially in terms of cost and duration, hence the need to evaluate and analyse the entire project life cycle from initiation to closure to ascertain what went wrong and what could have been done. This paper aims to diagnose the indices of a successful project with respect to the Holyrood project, and critically evaluates how the project deviated from the expected project management indices. It identifies the problems of project management associated with each stage of the Holyrood project life cycle using project management theories of the like of P. Gardiner 2005 and J. Westland 2006 to define each stage of project life cycle Initiation Definition; Planning Development; Execution Control and Closure and analyse it to the Holyrood project. The first section reviews the background of the Holyrood Parliament building project. Section two identifies the problems associated with each stage of the project Initiation and definition; Planning and development; Execution and control and Closure. Section three analyses the problems that are most significant to cost increase and schedule slippage using the Auditor General report as well as other authors. Section four will evaluate the problems identified in section 3 and relate it to PM writers (Cimil J.K 1997), (Pinto 1998), (OGC, 2005) to identify why project fails; section five is a summary of findings and conclusion. Chapter 1 1.0 Background of the Holyrood Parliament Building Project The devolution proposals of 1979 may have given room for the incoming labour administration in 1997, to implement the proposal which included the building of the Scottish parliament. The Scottish parliament was and is still an important symbol for Scotland. It is expected that the parliament building should possess the best of quality, durability as well as represent civil importance. The Holyrood project from the initiation process faced enormous challenges starting from the quest for early completion and the high expectation in terms of quality. The major hindrance started with first, the cultural difficulties in the joint venture which did not allow them to work effectively. Secondly, the construction management approach of the project adopted, and the selection criteria for design procurement. Harnessing the ideas of different project team was a major concern for the project, as virtually all teams had different ideas indicating no clear direction, leadership, and project stage c ontrol. This ensued that there were lot of scope creep during the implementation of the project. A major creep was the cost creep: the initial capital cost was estimated at  £40million in 1997, which rose to  £90 million and from then rose to  £195 million. By April 2001 the cost had crept again to  £359 in June 2003 and the  £414.4million by 2004 resulting to a 20month delay. Lord Fraser report and the Auditors Generals report have scrutinized what must have gone wrong with the project. Chapter 2 2.0 Problems with the stages of the Project For a proper evaluation of what went wrong with the Holyrood Project, it is important to understand what really makes up a project life cycle. According to Paul D.Gardner (2005) the project life cycle indicates the phases a project has to go through from beginning to completion in an orderly from ensuring that the successful completion of one stage leads to the beginning of another, till the end of the project. It is imminent to state here that a well structured project phase of a project help in proper controlling and monitoring of the project, and ensure that timely corrective actions are implemented when deviation from plans are observed. 2.1 Initiation and Definition stage This stage kick starts the lifecycle of the project and establishes the ‘sum of the products and services to be provided by the project (PMI 2000). The business justification for the project is firmly established at this stage. The sponsors strategic plan is investigated by conducting a feasibility study which includes the project assessment in terms of its cost and benefits. For the Holyrood project whose objective was to provide a home fit for the Scottish parliament indicated a right step as a business case was made to justify such a proposal. However, the project encountered political problems which included the selection of an appropriate site to house the parliament, the PM drawing a time table to fulfill the political objective of early completion. It is of note mention that given the proposed cost estimate of the project one would have concluded that a poor feasibility study was conducted which drew a budget that can never have been a realistic estimate for anything other than a basic building for the new parliament. It also showed that adequate risk assessment was not carried out as the time frame approach for the completion of the building indicated. Overall impression for the initiation stage indicated that the project scope was not well defined, which would have indicated where the priority should be laid on , either on cost, quality, or early completion of the building . The project did not put into consideration the evolve of the clients need which does not fit into Cimil success criteria. 2.2 Planning and Development stage In this phase of the project three elements are important and they are; the creation of all the required plans to support the project (the scope management plan, the work plan, timeline, risk management plan and quality management plan), the mobilization and organization of all resources required for the project and infrastructure to support the resource as well as ensuring effective communication across the network of project stakeholders. The project lacked a sense of appreciation of plan, which made the project budget under estimated. A key setback for the planning stage was the disparity in choosing the proper design procurement approach. The selection criteria for the chosen procurement approach designer competition showed that the entire process lacked clarity; as a systematic approach was not adopted towards the handling of PQQs. This attributed to the lack of coordination from personnel undertaking visits in verifying the applicants/Competitors informations thereby leading to unfairness in choosing the appropriate candidate. This singular act ensured that all applicants including the joint venture partners presented drawings that extended outside the required size in the brief- a major signal of a possible project scope creep. Secondly in a project of this magnitude the choice of a project sponsor a very vital role to the success of a project should not be guided by political undertone as it appears in the choice of Mrs Doig who lacks expertise in matters of projects and construction. This to a large extent gave room for a lot of poor decisions which is evident in the choice of adopting construction management as the building option. Another problem at this stage in the project was that the project initiator, Mr. Dewar was too attached to the project. This often made him opt for unpopular choices like the choice of opting for a designer competition as against a design competition as specified by the RIAS team. Moreover, the competition process was conducted in an unprofessional manner that lacked finesse and proper coordination. For a project of this nature with very high risk content the lack of a contingency risk plan is inexcusable. The critical path of the project was not mentioned. The project lacked proper communication and coordination at this stage, sight of the terms of the brief was lost 2.3 Execution and Control stage (Westland Jason 2006) described this phase as the longest phase of a project. This is the stage were the deliverables are physically built and presented to the customer for acceptance. (Paul D. Gardiner 2005) described it as the phase where new information from other phases can lead to change, and a good project manger should know that some changes are inevitable, therefore there is need to maintain control over these changes to the project plan. Change Management for this project was out of control as most changes done in execution stage of the Holyrood project was not agreed by the parties involved. This exhibited the lack of good leadership, control and good management associated with the project. The reporting system did not encourage effective communication as well as flow of information between the teams which lead to the resignation of the 1st PM (Mr Armstrong) and subsequent managers. This lack of control saw the cost of the project skyrocketing with a lot of changes done in the design plan. 2.4 Closure stage Closure is the last phase of the project life cycle; it represents the end of a project. Money is no more paid out, all documentation and administration of the project is closed and opportunity for evaluation and performance review. The finished product is transferred to the care, custody and control of the owner (Paul D Gardnier 2005). In the Holyrood project, there were delays in the project handover as conflict between the contracted parties remains unresolved till the end of the project. The project closure and handing over lack some merits as potential risk elements were ignored in the final documentation. Some examples are 45,000 defects were discovered after handover and issues regarding the infrastructure. Chapter 3 3.0 Problems with the most significant cost increase and schedule slippage 3.1 Significant Cost Increases The project from inception has suffered successive increases in its cost forecast, but the most significant is in the construction stage (Execution and Control phase). Increase in construction cost was (caused by) as a result of design development and delay in construction process as the project progressed. The construction cost increases fall into three main areas Design development  £68m Prolongation, disruption and delay  £73m Inflation and Risk certainty  £19m Most of this cost was incurred from the year 2000, though this increase was as a result of poor planning, control and management attributed at the planning and development stage. 3.2 Significant Schedule Slippage The rush for early delivery of such huge project resulted to lot of schedule slippage. The complexities in the design variation as well as the late communication/supply of information during the construction phase were the most significant cause of the 20 months delay of the project. This delay started in 2000 and this still fall under the Execution and control phase. Apart from the complexity and late supply of information, other factors also attributed to the schedule spillage are 19-24 weeks delay in the Foyer roof, Glazing and assembling of the windows 15 Months each for the debating chamber and Canon Gate There was no contingency plan for spillage in the initial timetable. Chapter 4 4.0 Evaluation of the Project Management Problems Corresponding to those Identified in the Literature This section brings us back to the question why do project fail? And the writer is going to relate some of this failure to the problem associated with the Holyrood project. Writers like (OGC, 2005), (Cicmil 1997), (Carlos 2005) theory of why project fail will be used to evaluate the Literature. OGC, 2005 gave eight reasons why project fails and some of the reasons are lack of clear senior management and ministerial ownership and leadership. In the literature it was seen that was no clear direction, control as well as leadership among the different civil servants groups that handled the project. The project manager had no single point of authoritative command and could not use his authority and influence to control the project. In the literature decisions were made without communicating them to the stakeholders, this shows lack of effective engagement with stakeholders. Also there was lack of skills and proven approach to project management and risk management. The project sponsor knew very little about construction and this showed when no further inquiry was done on the construction management choice which has much risk on the client was not appreciated by the sponsor because of her incompetence. Risk was never incorporated in any of her decisions. (Cicmil 1997) also researched on principal sources of project failure where he talked about poor understanding and identification of client need. The joint venture never understood the clients need that was why from the beginning they never adhered to the clients brief, which would have minimised the risk that exists in undertaking a project with tight time frame. (Cicmil 1997) talked about organizational behaviour factors. The organisation of Holyrood project d id not provide the necessary clear direction and leadership and this led to lack of control, communication and poor management that existed in the project. The project was conceptualized as one without any provision for change. Such deficiency highlights the lack of (Cicmil 1997) bounded rationality approach to project management. The literature is rife with instances where proper procedures were not adhered to. Examples include the architects (Snr Miralles) reluctance to fit his designs into the project brief even when he was informed to. (Carlos 2005) talked about why project fails and most of it boils down to what existed in the Holyrood project which was lack of teamwork, cultural differences, communication, politics, control and poor management. This inevitably led to cost increase, and delays seen in the project. 4.1. RECOMMENDATIONS (Gardiner 2005) Valuation should have been applied to all the stages of the Project life cycle by PM The important key positions should not have been handled by Civil Servants Plan for contingency risk should have been made. The implementation of multi perspective framework on projects. In my opinion if this had been used issues like the choice of construction management would not have been made the content context and organisational character would have been analysed and a more suitable method like PFI/PPP would have been selected 5.0 Conclusion The Holyrood Project in the long run became a huge success, however most critics believed that the time and cost slippage would have been avoided if proper project management indices were followed. The author has been able to diagnose this key indices and is of the opinion that the success of every project is dependent on the effectiveness of the project manager , a major problem of the Holyrood Project .It is also worth mentioning that my recent visit to the Parliament Building afforded me the opportunity to have my personal take on the building and it is indeed a magnificent piece and so despite the many problems encountered it met the clients expectations of quality, â€Å"Past Glory of Scotland flowing within the present into the future† PRIMARY SOURCE Lord Fraser, Holyrood Inquiry, Blackwell Bookshop, (2004) Reid G., The Scottish parliament: Holyrood project closure (2007) Books Andersen E.S, Grude K.V, Haug T, Goal directed project management: effective techniques and strategies Kogan Page 3rd edition (2004) Gardiner P.D, Project Management: A strategic planning approach Palgrave Macmillian (2005) Kerzner H. Project Management, a systems approach to planning scheduling and controlling (John Wiley and sons Inc) (2006) page 66 Leech D.J, Turner B.,Project Management for profit, Ellis Horwood publishing (1990) Lockyer K.and Gordon J, Project management and project Network Techniques (6th Edition Pitman Publishing), (1996) Page 3 Lock D, Project Management Gower publishing limited, Pg 6, 12-14 Maylor H, Project Management (Pitman Publishing ) (1996) Page 25 Nickson D Siddons S, Project management disasters: And how to survive them, Kogan Page Limited, (2006) Page 25-74 Westland J., Project Management lifecycle: A complete step by step methodology For initiating, planning, executing and closing the project successfully, Kogan Page (2006) Articles Cicmil S.K , Critical Factors of effective project management the TQM magazine Volume 9 Number 6 1997,390-396 INTERNET SOURCES Architecture week, http://www.architectureweek.com/2005/1019/news_1-3.html ( Last visited on 20th July 2009)   BBC, http://news.bbc.co.uk/1/hi/uk/4343690.stm ( Last visited on 25th July 2009) Project Management, http://www.pmhut.com/project-phases (Last visited on 20th July 2009) The Scottish Parliament, ,http://www.scottish.parliament.uk/corporate/spcb/publications/docs/Holyrood_closeout_report.pdf http://www.scottish.parliament.uk/business/committees/audit/or-04/au04-1402.htm (Last visited on 20th July 2009)

Song Analysis of Hands Down by Dashboard Confessional Essay -- Music

â€Å"Hands Down† By: Dashboard Confessional Song Analysis Everyone has that one song they can listen to over and over again. There are various reasons people press the repeat button, whether it be the sound of the singer’s voice, the quality of their musicianship, or their heartfelt lyrics and the story they tell. The song â€Å"Hands Down†, by Dashboard Confessional tells the story of a day-in-the-life of lead singer, Chris Carrabba, in high school. Carrabba has said that this song is about the best day he has ever had, and introduces it as such at concerts. Dashboard Confessional effectively uses paradox, irony, imagery, and repetition, to enable the listener to create a visual and experience emotions felt by the writer. â€Å"Hands Down† is an acoustic and emotional song about a teenage boy who has fallen in love with a girl. The setting that is established is a series of events on a significant and passionate night in their relationship. â€Å"Hands Down†, was written to express the feelings and hopes the boy has for their relationship. The song is speaking to the girl he is in love with, and to anyone and everyone who has felt the way he feels in this stage of a relationship. Dashboard Confessional uses the literary device of paradox multiple times throughout the song. Paradoxes seem to contradict themselves, which makes its use so effective when writing about the feelings of a teenage relationship. â€Å"This night is wild, so calm and dull. These hearts, they race from self-control† This line, from the beginning of the song, relates to the anxious and nervous feelings both the boy and girl were feeling. It is describing the anticipation the couple was experiencing about the events to come. Another example of paradox that... ... The repetition used clearly shows the sincerity and meaningfulness of the girl’s kiss. The boy knew that she was sincere in her actions and wasn’t just doing it because it was expected. On the contrary, the night was very special and meant something to her and she expressed her feelings through a kiss. Here, both the boy and the listener realize that she sincerely loves him. Thus, the story is comes to an end, the boy gets what he sought out from the beginning: a real kiss. In conclusion, â€Å"Hands Down†, explains the expectations of our generation and how we, as teenagers react to them. Dashboard Confessional has exceptional talent when it comes to writing relatable lyrics and engaging their fans. This song is a rare example of a boy who is not focused just on â€Å"getting some†, rather he has his sights set on getting the girls’ heart before he gets into her pants.

Thorn Queen Chapter Twenty-Seven

When I crossed over to the castle in the Thorn Land, I was surprised to find Nia sitting on the floor beside my rabbit paperweight. Her knees were drawn up, and her face-which appeared tear-streaked-rested on her knees. Yet, when she saw me, her face lit up like the sun bursting from behind clouds. â€Å"Your majesty!† she cried, springing up. â€Å"Some of them said†¦they said you wouldn't come back. But I knew. I knew you would.† The devotion in the girl's eyes was startling. Nia had been another servant passed from Dorian, and it had never occurred to me that she would serve me out of such love. â€Å"Of course I came back,† I said softly. â€Å"Why wouldn't I?† She averted her eyes. â€Å"After everything that happened, and†¦well, because of Queen Katrice. There are those who assumed you'd abandon us and stay in the world of the humans.† I didn't bother pointing out that abandoning this land would kill me. I was too shocked by something else. â€Å"They thought†¦they thought I'd just start a war and leave?† â€Å"I knew you wouldn't,† she said fervently. â€Å"I knew you wouldn't.† I gave her a small, comforting smile while a knot twisted in my stomach. â€Å"Take me to Shaya and Rurik.† The two of them were surprised by my arrival, but something told me they hadn't doubted I would return either. I could tell by the compassion on Shaya's face that what Leith had done to me was common knowledge. To my surprise, it was Rurik I took the most comfort from. He didn't question my appearance. He offered no sympathies. He simply jumped straight to business. â€Å"We've gathered as many soldiers as we could while you've been gone,† he said. â€Å"Some are camped outside, and Dorian's said he'll send reinforcements-his military's much larger. The majority of yours is in Highmore. We'll need to determine the best way to distribute them.† For a moment, I felt dizzy as he continued rattling off military strategy. What was going on? What was I doing? I was a girl from Tucson who'd grown up in a middle-class neighborhood. How on earth was I standing here, listening to a fairy soldier explain how to lead a war? I held up a hand. â€Å"Wait†¦before you go any further. Is there†¦is there any way this can be avoided?† Kiyo's words came back to me, and I hated to say what I did next. â€Å"Is there any way to make peace?† Rurik's eyes widened, and shock and anger filled his features. â€Å"Peace? After what-â€Å" Shaya silenced him with a gesture of her own. â€Å"Yes, actually. Katrice sent a rather long letter about it.† â€Å"So†¦we could get her to understand that it†¦Ã¢â‚¬  Was an accident? Hardly. â€Å"I mean, could Katrice let all of this go, considering Leith started it?† Shaya cleared her throat uncomfortably, and Rurik looked angry. â€Å"Well,† she began, â€Å"not entirely. For Katrice not to go to war, she demands that we become her subject kingdom and has very specific details on the kinds of tribute and taxes she requires for that. She also†¦she also says that you must marry her nephew in place of her son and tie this kingdom to her through that branch of the family. My impression is she sent a similar list of demands to Dorian-aside from the nephew part-which he refused rather, ah, indelicately.† I stared, my mouth agape. That was not what I had in mind. How could Katrice demand those kinds of things after what Leith had done? How dare she act as though I had done something wrong? Yes, I could imagine her grief for her only son. I wasn't that heartless. Yet†¦what she was suggesting was ludicrous. And if she thought I would ever, ever let another member of her family lay a hand on me†¦ I turned back to Rurik as though the issue of peace with Katrice had never been mentioned. Later, I would ask Shaya to help me compose a formal response to Katrice's letter, something along the lines of I am the Thorn Queen. Fuck off. â€Å"What should I do next?† I asked Rurik. He smiled, a fierce delight in his eyes. â€Å"You should speak to the soldiers gathered here and make an official declaration of war. And then you should go to Highmore and speak to the ones there. They don't even know you as their queen yet, let alone the person sending them to fight. And you should practice up on your magic, both for battle and to show your own people that that Rowan bitch can't touch you.† I shivered at the feelings his words inspired in me. In Tucson, I'd been trying to hide from my magic, but now it was calling to me again. And with this threat from Katrice-no, this insult from Katrice-there was nothing I wanted more than to summon all the forces of nature and rip her apart. â€Å"Dorian is coming here-today, I think,† said Shaya, interrupting my murderous thoughts. â€Å"Follow his lead. He knows what to do.† I wasn't entirely sure what that meant. The only thing I felt certain of was that I wasn't quite ready to go over the maps Rurik had laid out and examine all the troop placements he had in mind. I'd always sucked at Risk and had a feeling this would be similar. Besides, I hadn't returned to the Thorn Land to make war-not right at this second, at least. I'd come because of the dream from last night, the dream where I'd felt at peace. Because at the moment, I felt no peace. A gentry queen wanted to lead armies in and kill my people-and I was supposed to do the same to her. I'd just broken up with my boyfriend, someone I loved dearly, because I-possibly irrationally-held him responsible for not protecting me from an assailant. And as for that assailant†¦well, his face still flashed in my mind, and no matter how much time passed, I couldn't seem to rid myself of that dirty feeling within me or my repulsion at being touched. I swore to Rurik that I'd talk to him later, that I needed some time to myself first, and left them both for one of the castle's enclosed gardens. It was the one I frequently meditated in, where Shaya was still attempting to grow grass and where Kiyo and I had made love. I sat down there cross-legged, taking in the sun on the orange rocks around me and relishing in the faint breeze that stirred the branches of the mesquite and smokethorn trees. A tiny lizard scurried off behind a rock, and I heard what sounded like a hummingbird-or a big-ass bee-in a cluster of nearby flowers. I cleared my mind and tried to communicate with and heal the land like I had before, but for whatever reason, the connection didn't come. Panic seized me. Had the events with Leith broken something within me? Had I lost my ability to revive the kingdom? I sat there sweating, wondering what would happen to the land if I couldn't connect to it. The heat eventually made me sleepy, and I lay down on the grass, my hands digging into the earth. When I woke up, two things immediate became apparent. First, I felt†¦better. I felt strong and refreshed, and all around me, the colors and scents seemed stronger and more vivid. I still wasn't happy about the impending war, but that horrible feeling in me†¦the bitterness Leith had left†¦well, it had lessened. The air hummed around me, and for a disorienting second, I couldn't tell where I ended and the land began. It was then that I realized why my meditation hadn't worked. I had been in no condition to heal the land. It had had to heal me. I was energized now, ready to do anything. Ready to lead a war. The other thing I noticed after waking was that Jasmine was sitting right beside me, gray eyes staring into mine. I bolted upright. â€Å"What the hell are you doing here?† I exclaimed. â€Å"You're not supposed to be loose.† Girard's cuffs were still upon her, and she jerked her head back toward the castle. â€Å"I'm not exactly loose.† I followed her motion and saw a dozen guards, all keeping a respectful distance, but all watching Jasmine closely. When Volusian had disappeared, Rurik had undoubtedly increased her security detail. â€Å"Jasmine,† I said, â€Å"I'm not really in the mood for your banter, okay? Save your whining and insults for a day when I don't have to worry about having caused a war.† Her face was perfectly calm. â€Å"I heard what happened to you.† I braced for smugness. â€Å"Yeah, I'm sure everyone has.† â€Å"I'll fight for you, you know.† â€Å"Look, I'm sure-wait. What did you say?† I stared at her, waiting to see that composure crack. It didn't. She was still serious and actually looked older than her age. â€Å"He had no right. I told you before: no one does that to a daughter of Storm King. Not even to you.† I was speechless for a moment, still waiting for a punch line. â€Å"Jasmine†¦you hate me.† She nodded. â€Å"Yup. But that doesn't change what happened. No one does that to our father either and gets away without punishment. Dorian should stab Katrice too.† I decided not to mention that nothing had been done to our father technically, seeing as he had died years ago. â€Å"What will you do exactly?† â€Å"Same thing you will. Fight. Use my magic. Summon monsters.† â€Å"But†¦I mean, even if you're trying to, um, protect our family honor, you realize you're still helping me in the process, right? I thought you wanted to destroy me and go have Dad's world-conquering grandson.† â€Å"Oh,† she said sweetly, â€Å"I still do. And I will. But we're going to deal with Katrice first. Our father's heir cannot be born from rape. I told you before-only someone worthy. That bastard wasn't, and his mother has to pay for it. Once she's done†¦well, then I'll deal with you. Besides, someone's got to take her kingdom when we kill her. Might as well be me.† Whoa. There were so many parts of Jasmine's logic that were flawed that I didn't even know where to start. I didn't entirely know the story of her own conception, but my mother had been raped. God knew how many other women Storm King had taken advantage of; I found it hypocritical of Jasmine to take such a high moral ground about his heir in light of that. Still, I couldn't deny the fact that she would be useful, and if that was the reasoning it took for her to help me, so be it. It would also be handy to not have her trying to kill me. â€Å"Well, then, thanks,† I said at last. I decided not to mention just then that there was no way in hell I would ever let her rule the Rowan Land. Details, details. Jasmine looked supremely pleased. â€Å"So I can go free then, right?† I scoffed. â€Å"Not a chance.† â€Å"But I'm helping you!† â€Å"Yeah, and in the same breath, you talked about how you want to usurp me. Look†¦Ã¢â‚¬  I glanced back at her guardians. I would have to consult with Rurik about those least likely to try to knock her up, now that Volusian was missing. Some of my soldiers were female. â€Å"You can wander the castle more-under guard, of course. And I'll see about†¦Ã¢â‚¬  I frowned, suddenly recalling my helpers at Art's house. They were close to Jasmine's age, relatively speaking, and for Markelle at least, I had no doubts whatsoever of her loyalty. I wondered if she might have the makings of a bodyguard/friend. â€Å"I'll see about getting someone your own age to hang out with you.† Jasmine scowled. â€Å"That's not what I had in mind.† â€Å"Yeah, well, your cell in the dungeon is still available.† She gave me her trademark sullen glare and then stormed off back inside. Nonetheless, I felt like she really would help me, and frankly, I was going to need everyone I could find to get me out of this mess. Kiyo had implied that Katrice might call in some allies, and if this became about multiple kingdoms squaring off†¦ I stood up, suddenly feeling ill about it all once more. The flames of passion and initiative that had flared in me earlier began to flicker uneasily. I couldn't do this. I couldn't lead an army. I couldn't go to war. What was I thinking? Trying to shake off my building panic attack, I headed back toward the castle, wanting to hide in my room for a while. I passed Rurik along the way. He'd apparently been seeking me, hoping I'd go talk to the gathered soldiers and inspire them-particularly since word had come that Dorian was almost here. I nodded quickly, promising anything, so long as I could get a moment to compose myself and summon my earlier confidence. All of this was overwhelming me. I needed to be alone, lest I start crying. Only, I was apparently still a ways from being left alone. Ysabel was standing outside my bedroom, arms crossed. Apparently, my earlier suspicions had been right. She really did hang out in the hall waiting for me. â€Å"No magic lessons,† I told her. â€Å"Magic lessons?† she exclaimed, straightening up. She was as immaculate as ever, her red hair twisted into myriad braids. â€Å"I'm never teaching you anything again. My lord is sending me away-and all because of you!† The land might have healed me, but there were only so many weird revelations I could handle today. Jasmine becoming my ally currently held the lion's share. â€Å"What are you talking about?† â€Å"My lord is on his way,† she hissed. â€Å"And he sent word that I was to pack up my things and be prepared to leave. He has a small group of guards ready to escort me away.† â€Å"So?† I shrugged, eyeing my door longingly. â€Å"Isn't that what you wanted?† She took a step toward me. â€Å"He's not sending me back to the castle. He's sending me back to my village-back to my children. Don't you understand? He's through with me! He's casting me aside because of you!† The anger and hate on her face made me guess she'd forgotten I could suffocate her. As it was, she was in my personal space so much that I feared she might actually attempt physical blows. I wanted to tell her that Dorian casting her aside had little to do with me. That was just Dorian's way. Shaya had said Ysabel was one in a string of mistresses who resembled me. He'd grown tired of her, just like the rest, but that wasn't my fault. Telling her that wouldn't help, though. â€Å"I'm sorry. But, I mean, won't you be glad to see your kids?† â€Å"Glad?† she cried. â€Å"What do I have to give them? What do I have to show for my time at court? I have nothing. I came to Dorian's court to improve my children's lives-to bring us wealth. Now I have to return empty-handed, tossed aside to our backwoods village.† Ouch. I didn't know what to say, didn't know whether to laud a mother's attempts to improve her kids' lives or look down on someone who'd tried to do it via sleeping with a king. â€Å"I'm sorry,† I said wearily. â€Å"I'm sure you'll figure out something.† I started to turn away, and to my astonishment, she grabbed my shoulder and spun me toward her. I think she'd been about to hurl an insult, but I gave her no chance. I still wasn't ready to be touched, and she'd caught me off guard. With no second thoughts, my instincts summoned up magic, the air shoving her away from me and slamming her-hard-into a wall. She stood there, dazed, and I gasped, horrified at what I'd brutally done without even thinking. I really was turning into my father's daughter. â€Å"Are you okay?† I asked, stepping toward her when she didn't move. She jerked away from me, which I hoped meant no concussion. â€Å"This isn't over. I will never forgive you for taking him from me! I'll make you pay. He's mine. Do you understand? Mine.† This was followed by a whole tirade of ranting and insults about how much she hated me and would see me destroyed. She kept her distance, though, so apparently my brief lapse into violence had done some good. After a while, I had no patience for it and simply went into my bedroom, leaving her out there. I locked the door but could still hear her going on and on. Remembering Rurik saying that I should go out and talk to the people who could possibly be dying for me, I tried to distract myself from Ysabel by looking through the room's closet. I figured I should probably wear something gentry, and Nia had kept me well-stocked. The spark was rekindling in me, that need to take revenge against Leith and show Katrice we couldn't be pushed around. I would prove a strong leader for those out there. I was pulling out a silvery blue silk dress that looked suitable when Ysabel's shouting finally stopped. With a sigh of relief, I started to drape the dress over a chair-and caught a glimpse out the small window. There was an army out there. I immediately backed away, trying to block out the sea of faces encamped outside. I dropped the dress, feeling dizzy. The reality of it all hit me, and I again felt helpless and out of my league. A sharp knock sounded on the door, momentarily breaking through my panic. Anger was an easier emotion to deal with, and I hurried over, yanking the door open. â€Å"Look, I told you there's nothing I can do about-â€Å" I stopped. It wasn't Ysabel outside my door. It was Dorian.